53 BACK TO NAVIGATION 2018 AusLSA Member Performance All reporting firms have a specific code of conduct in place that deals with ethics, including; bribery, corruption, fraud, workplace bullying and sexual harassment. They also had a documented complaints and grievance mechanism to address both internal and external issues. Ninety percent of these firms provide specific training to partners and employees regarding their code. All reporting firms have developed and operate a formal risk management plan that is reviewed regularly by the leadership team. All reporting firms also have a documented Business Continuity Plan or Emergency Response Plan which is regularly tested. Challenges and Opportunities In law firms, universal standards for the management of risks, continuity, ethics and codes of conduct are guided by government regulation, state law societies, customer expectations and industry standards. This report finds that all members have systems in place, however from time to time the media still finds examples where organisational systems fail to identify, avoid or properly manage breaches. Actual ethical and professional conduct is predominantly influenced by organisational culture and leadership and where these are misaligned it is almost always the cultural norm that determines behaviours. It is the roles of senior leadership to ensure that organisations culture, in a way demonstrates their publicly projected values and that their leadership and behaviours they demonstrate, and reward continues to strengthen these values. RISK MANAGEMENT PLAN BUSINESS CONTINUITY PLAN 97% 97% 3% 3% Yes Yes Not Reported Not Reported